Working, Teaching, and Learning Remotely

Tufts provides a number of tools that enable the community to continue to be productive while working,  teaching, and learning remotely in the event work or academic functions are disrupted due to prolonged campus or building closures.

NEW: Live Technical Support & Coaching Sessions for Faculty and TA’s Running Their First Zoom or WebEx Session | Effective March 19, TTS is offering “Live” online help for teaching with Zoom or WebEx. Learn more and request support.

NEW: Adobe Creative Cloud Available for Students for Spring Semester 2020

Drop-in sessions have been scheduled for faculty who need support transitioning to online teaching and for faculty and staff who would like training on technology for working remotely [Including a series of Zoom webinars for beginners and advanced users]. If you have questions about using technology, contact the 24/7 TTS Service Desk by calling 617.627.3376 or emailing For questions related to teaching online, contact the Educational Technology team and/or review the Spring 2020 - Guidelines for Teaching Online.

Zoom logoZoom for Video Conferencing/Teaching Online

Zoom is an alternative video conference service to WebEx. Some Tufts faculty are using Zoom for teaching online. Below are some resources to optimize your experience using Zoom.

NOTE: You need to login using single sign-on (SSO) with your Tufts credentials to access Zoom through the Tufts instance.


devices safe in cold

Keep Your Electronics Safe During the Winter

With the Winter weather upon us, we wanted to remind you that you aren't the only one who needs to stay warm - you need to also keep your electronics safe.

Taking a computer or iphone that has been in a cold temperature to a warmer temperature, can cause condensation within the computer or device, which can cause damage (e.g. leaving your laptop out in the car during winter overnight and then moving it into a warm building and powering it up immediately).

To help prevent this situation from occurring:

  • Do not leave your laptop in a car for any length of time during cold or hot weather.
  • When working in cold conditions or transporting your computer through colder weather, keep it in its laptop carrying case.
  • If you are working in extreme cold weather (e.g., -5°c or lower) and moving the computer to a warmer room, we suggest letting the computer remain off for a few minutes before turning it on.
Tufts Jumbo statue on campus in Medford

Get work done with AccessTufts!

AccessTufts is an administrative portal providing powerful transactions and helpful content at your fingertips. Explore AccessTufts to locate services and resources from HR, Finance, IT, Operations and more; find step-by-step instructions for processes that span many administrative areas at Tufts, and find and use various forms of helpful information, explore departments, read the latest Tufts news and locate upcoming events all in one place.


By the Numbers

Service Desk Tickets Managed over the course of 12 months
Simultaneous clients connected across the Tufts wired & wireless network
Tufts buildings across 4 campuses served by Tufts Network

Support Resources

Tufts University Medford campus aerial view


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  Eaton Hall
5 The Green

Monday - Thursday: 9AM - 11PM
Friday: 9AM - 8PM
Saturday: 10AM - 5PM
Sunday: 12PM - 9PM

Tufts University Boston campus aerial view (Dental School building is focus of picture)


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  5th Floor Ctr for Medical Education

154 Harrison Ave

Mon - Fri: 9AM - 5PM

SMFA building


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  MacLab B211c

Tue - Thu 8:30AM - 12PM

Grafton Campus with dog at entrance


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  Frank Lowe Library
3 Library Circle

Mon – Fri 10AM - 3PM