Overview
The IT Service Partner (ITSP) Program is a business relationship management function within TTS to ensure we develop and sustain productive partnerships with the schools and divisions at Tufts regarding business and technology opportunities and challenges.
How it works
The intent is to connect senior TTS leaders with the senior leadership of divisions and schools as trusted advisors who can develop deep insight into how technology can enable the strategic mission of the organization. ITSPs should be proactive and help the client partner think beyond current needs. They also assist with exploration and discovery of potential new projects and capabilities, review the current project and service portfolio, connect with clients with similar needs, ensure service issues are resolved in a timely manner, and maintain and improve relationship health and engagement over time.
Frequency
ITSPs meet with business partners monthly or quarterly, depending on the needs of the client.
ITSP and Client Partner Relationships
Campus |
Client |
TTS ITSP |
Client Partner |
|---|---|---|---|
| Boston-HealthSci | Dental | Theresa Regan | Mark Gonthier |
| Boston-HealthSci | Medical & Sackler | Theresa Regan |
Tom Malone Scott Epstein Naomi Rosenberg |
| Boston-HealthSci | Friedman | Patrick Connell |
Edward Kleifgen Krissy Day |
| Boston-HealthSci | HNRCA | TBD |
Mark Wesley Bonnie Myers |
| Boston-SMFA | SMFA |
Greg Mahoney Paul Bergen |
Nancy Bauer Caleb Davis Greg D'Angelo |
| Grafton | Cummings Vet | Theresa Regan | Joe McManus |
| Medford | Arts & Sciences | Paul Bergen |
Jim Hurley Tony Luongo |
| Medford | Engineering | Lionel Zupan | James Sarazen |
| Medford | ASE- Student Services & Admissions |
TBD Linda Snell |
Karen Richardson
|
| Medford | Fletcher | Thom Cox |
Jerry Sheehan Cyndi Rubino |
| Medford | Tisch College | Larry Thomas |
Diane Ryan Kathy O'Connor |
| Medford | Finance |
TBD Joe DeRoeve |
James Walsh John Homich Jim Hurley |
| Medford | Human Resources |
TBD Joe DeRoeve |
Kim Ryan Anne Spangler |
| Medford | Tufts Support Services (TSS) |
TBD Joe DeRoeve |
Dick Doolin Peter Barone Shelby Christian Melanie Foley |
| Medford | Operations Applications |
TBD Joe DeRoeve Ray Wallett |
Donna Golemme |
| Medford | Operations Infrastructure | Phil Pascale | Donna Golemme |
| Medford | Office of the Provost | Chris Sedore |
Debbie Kochevar Celia Campbell |
| Medford | Office of the Vice Provost for Research | Lionel Zupan |
Simin Nikbin Meydani Kara Charmanski
|
| Medford | Provost - Institutional Research and Evaluation | Larry Thomas |
Jessica Sharkness Dawn Terkla |
| Medford | Advancement | Mark Damian |
Marah Atwell Craig Williams Shawn Tuttle |
| Medford | University Relations | Lorna Koppel |
Mary Jeka Akiyo Fujii |
| Medford | UR - University Communications & Marketing (UCM) |
Angie Milonas TBD |
Jean Ayers Dave Nusher Max Green |
| Medford | Office of the EVP | Chris Sedore | Mike Howard |
| Medford | DISC | Paul Bergen |
TBD - Exec Director Simin Meydani, Vice Provost for Research |
| ALL | University Libraries | Charlotte Keys |
Tufts Library Council Dorothy Meaney Eric Albright Betsy Like Dan Santamaria |