Overview

The IT Service Partner (ITSP) Program is a business relationship management function within TTS to ensure we develop and sustain productive partnerships with the schools and divisions at Tufts regarding business and technology opportunities and challenges.

How it works

The intent is to connect senior TTS leaders with the senior leadership of divisions and schools as trusted advisors who can develop deep insight into how technology can enable the strategic mission of the organization. ITSPs should be proactive and help the client partner think beyond current needs. They also assist with exploration and discovery of potential new projects and capabilities, review the current project and service portfolio, connect with clients with similar needs, ensure service issues are resolved in a timely manner, and maintain and improve relationship health and engagement over time.

Frequency

ITSPs meet with business partners monthly or quarterly, depending on the needs of the client.