Services

• Design Thinking Consultation: We partner with a broad range of clients across the university to help them better understand the problems they are trying to solve; devise solutions that better meet their needs; enhance cohesion, collaboration, and creativity in their teams; plan strategically, and realize shared vision.  Recent examples include support for interdisciplinary research in the Research & Scholarship Strategic Planning Initiative, Team Science support for grant applications, and business process design in Tufts Shared Services.
• Service Enhancement: Our team takes a collaborative approach to improving the user experience and augmenting the functionality of existing services or applications.  
• Technology Strategy Consultation: Our enterprise architects help clients think through thorny technology application and integration issues.
• Design Thinking Workshop: We empower teams to create services and products users will love and to expand their capacity for innovating by teaching them the fundamental processes, frameworks, and methodologies of human-centered design.  Past workshop participants have included:  TTS, Tisch Library, University Advancement, and University Communications & Marketing.
• Service Innovation: We deploy our full spectrum of talents in user experience, service design, visual design, architecture and software development to change the way the university delivers service and/or reach new audiences.  The design and development of AccessTufts, and contributions to ExploreTufts, serve as recent examples.