Enterprise Operations & Support

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, CEO of Amazon.com

About

Enterprise Operations & Support (formerly Client Support Services - CSS) provides strategic leadership for implementing and managing effective support for all enterprise IT, classroom and public and instructional computer labs on the Medford campus. Among the areas managed under this directorate are the IT service desk, on-site support services, IT asset and lifecycle administration, and service measurement and analysis to ensure Tufts’ faculty, staff and students have appropriate IT support in order to make the best use of the technology available to them.

Services

  • Account Management
  • Data Retrieval
  • Desktop Management
  • LANDesk
  • Maintenance and Outage Reporting (Infoboard)
  • Microsoft Licensed Software Online Downloads
  • OfficeScan Software (Antivirus) Deployment and Updates
  • Windows Server Update Services (WSUS)
  • Computing Lab Maintenance and Refreshment
  • Classroom Instructional Technology Support
  • IT Asset and Lifecycle Maintenance

Support and Consultation Services

  • Dell and Apple Certified Warranty Repair
  • Desktop Management & Support
  • IT Service Desk
  • DMCA Education and Compliance Monitoring
  • Student Outreach and Education
  • University Infoscreen Support
  • Videoconferencing Support and Consultation
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