Online Guides

If you don't find your support solution in these guides, contact the 24/7 Service Desk using the information in the Need Help? box to the right.


Host or participate in audio or virtual conferences at Tufts.  Connect to virtual conferences on your computer or in a conference room pre-equipped with a video conferencing device.

Box offers private, cloud storage and collaboration space to all members of the Tufts community.

Reference guide for using the Cisco Jabber application for Chat and VoIP Telephone.

Media Services includes classroom support and audio visual support on the Tufts Medford campus.

Cohen Auditorium is the largest auditorium/lecture hall on the Medford Campus at Tufts University. The house seats 561 seats: balcony 130, and orchestra 431, and an additional 6 ADA wheelchair spaces.

Learn about the Public and Instructional labs located on the Medford campus, including information about printing in the public labs and libraries.

eduroam is a secure worldwide-federated network access service developed for the international research and education community.

Elist is a command center for creating and participating in electronic mailing lists at Tufts University. 

Learn about using Exchange Email and Office 365 Email.

Unified Messaging is a Faculty and Staff voicemail feature that combines phone voicemail messages and Exchange email messages into one mailbox.

Grouper is a system for creating and maintaining groups in a central repository.

Learn what Tufts network storage drives are and how to connect to your network drives on both Windows and Macs in this short Online Guide.

Instructions on how to create a MathWorks account and install/activate MATLAB.

Learn about what qualifies for a legal name change versus a preferred name change and the steps you need to take at Tufts University.

Microsoft Office 365 (PC or Mac) is a suite of word processing, database, spreadsheet, and email software and is available for free to Tufts faculty, staff, and students for their personally-owned devices.

This information will detail the steps to encrypt and password protect Adobe and MS Office files, including PDF, Word, Excel, and PowerPoint.

TuftsProjects is a web-based tool for managing projects, building plans, managing resources, and allocating time.

Proofpoint is an anti-spam product that acts as a gatekeeper for TTS’s email servers.

Qualtrics is an easy to use, full-featured, web-based tool for creating and conducting online surveys. This guide provides step-by-step instructions as well as links to video instruction on creating, distributing and reporting in this tool.

How to submit a ticket to the TTS Service Desk and check the status of your ticket.

Snapshot is a file recovery program allowing you to recover files or folders that were deleted, corrupted, or altered on any of the Tufts network drives.

The Student Technology Handbook (Medford Campus) gives incoming Tufts students a technology reference guide for tech-related questions and most frequently needed resources.

TouchNet is a tool that Tufts has selected for managing and operating online eCommerce. It centralizes, controls, and protects financial transactions, especially with the use of credit cards.

The Online Guide describes classes of service, backup and recovery, server maintenance and uptime scheduling, access and rights, and the required steps for the provisioning of virtual servers.

Tufts Tools is an online self-service set of password tools that can be used from anywhere to reset your Tufts Password, administer email forwarding, and more. 

Two-factor authentication (2FA) uses DuoSecurity to add a second layer of security when accessing protected systems and services.

Tufts VPN (Virtual Private Network) is a service that makes a secure remote access connection to the Tufts network. 

TTS Web Services provides many portions of the Tufts community with web services, including consultations, site development, design, support, and on-going maintenance of many schools, departments, and centers.

A Wiki is a planning and collaboration tool that can be accessed from anywhere you can connect to the Internet. As a powerful information repository, it is the place to share information.