Online Guides

If you don't find your support solution in these guides, contact the 24/7 Service Desk using the information in the Need Help? box to the right.


Host or participate in audio or virtual conferences at Tufts.  Connect to virtual conferences on your computer or in a conference room pre-equipped with a video conferencing device.

Box offers private, cloud storage and collaboration space to all members of the Tufts community.

Reference guide for using the Cisco Jabber application for Chat and VoIP Telephone.

Media Services includes classroom support and audio visual support on the Tufts Medford campus.

Cohen Auditorium is the largest auditorium/lecture hall on the Medford Campus at Tufts University. The house seats 561 seats: balcony 130, and orchestra 431, and an additional 6 ADA wheelchair spaces.

Learn about the Public and Instructional labs located on the Medford campus, including information about printing in the public labs and libraries.

eduroam is a secure worldwide-federated network access service developed for the international research and education community.

Elist is a command center for creating and participating in electronic mailing lists at Tufts University. 

Learn about using Exchange Email and Office 365 Email for Students.

Unified Messaging is a Faculty and Staff voicemail feature that combines phone voicemail messages and Exchange email messages into one mailbox. Reviews common tasks, PIN use, and basic commands.

Identity Finder is a program that scans for specific sensitive personal information that may reside on your computer’s hard drive. 

Learn what Tufts network storage drives are and how to connect to your network drives on both Windows and Macs in this short Online Guide.

Instructions on how to create a MathWorks account and install/activate MATLAB.

Learn about what qualtifies for a legal name change versus a preferred name change and the steps you need to take at Tufts University.

Tufts provides students, faculty and staff with Microsoft Office 365 for business and personal use. 

This information will detail the steps to encrypt and password protect Adobe and MS Office files, including PDF, Word, Excel, and PowerPoint.

TuftsProjects is a web-based tool for managing your projects. TuftsProjects also contains reporting tools.

Proofpoint is an anti-spam product that acts as a gatekeeper for TTS’s email servers.

Qualtrics is an easy to use, full-featured, web-based tool for creating and conducting online surveys. This guide provides step-by-step instructions as well as links to video instruction on creating, distributing and reporting in this tool.

How to submit a ticket to the TTS Service Desk and check the status of your ticket.

Snapshot is a file recovery program allowing you to recover files or folders that were deleted, corrupted, or altered on any of the Tufts network drives.

A Spark Wiki is a planning and collaboration tool that can be accessed from anywhere you can connect to the Internet. As a powerful information repository, it is the place to share information.

The Student Technology Handbook (Medford Campus) gives incoming Tufts students a technology reference guide for tech-related questions and most frequently needed resources.

TouchNet is a tool that Tufts has selected for managing and operating online eCommerce. It centralizes, controls, and protects financial transactions, especially with the use of credit cards.

The Online Guide describes classes of service, backup and recovery, server maintenance and uptime scheduling, access and rights, and the required steps for the provisioning of virtual servers.

Tufts Tools is an online self-service set of password tools that can be used from anywhere to reset your Tufts Password, administer email forwarding, and more. 

Two-factor authentication (2FA) uses DuoSecurity to add a second layer of security when accessing protected systems and services.

Tufts VPN (Virtual Private Network) is a service that makes a secure remote access connection to the Tufts network.  You can connect via a web interface, the AnyConnect application on your computer, or the AnyConnect App on your mobile device.

TTS Web Services provides the Arts & Sciences and Engineering community with web services, including consultations, site development, design, support, and on-going maintenance of many Medford Campus schools, departments, and centers.