Classroom Tech and AV Support

Classroom technology and audio-visual (AV) support is available to faculty and supporting staff by calling the TTS Service Desk at 617-627-3376. For emergencies, an AV support technician will be paged for immediate assistance.

Requesting A/V Services

Please use the following form to request AV and Video Conferencing setup and support on your respective campuses:

Boston/Grafton/Medford
A/V and Video Conferencing Service Request form

Classroom Support hours: 

Medford

Monday through Thursday: 8:00am to 9:00pm
Friday: 8:00am to 5:00pm

Boston

Monday through Friday: 7:30am to 6:00pm

Grafton

Monday through Friday: 8:00 am to 5:00pm

Available Services

  • Response to faculty problems with fixed and portable IT in the classroom
  • Assistance resolving user problems with classroom technology
  • Faculty training on request regarding the use of IT in the classroom and in the TTS labs
  • Online information explaining classroom technology , the state of technology in each classroom , the status and condition of equipment, and classroom technology user guides are available for view by logging in to the Tufts Space & Resource Reservation System with your Tufts Username and Tufts Password.
  • Coordination with facility curators to maintain equipment, schedule routine equipment checks, and log problem calls with vendors.
  • Management of facility IT enhancements
  • Where possible, creation of consistent standards for policies, purchasing, and documentation among facilities