IT Support Provider (FSP)

Technical support services at Tufts are provided through local contacts in your division or school. These IT Support Providers (FSP's) offer assistance for a variety of computer requests, including:

  • Connections to the network or Internet
  • Problems with your computer and related hardware
  • Email support
  • Print and file problems

When you place a service request or submit a question to TechConnect, your request is routed to the correct IT Support contact defined in the FSP list. If you prefer, you may use this list to find and contact your support provider directly.

Faculty and Staff IT Support Provider Contact List

DEPARTMENT SUPPORT PROVIDER EMAIL PHONE CAMPUS
A&S - All other A&S Departments and Schools TTS Service Desk it@tufts.edu (617) 627-3376 Medford
A&S - Computer Science / Electrical & Computer Engineering CS & ECE Systems staff@eecs.tufts.edu (617) 627-3884 Medford
A&S - Graduate School Darren Knightson techhelp@ase.tufts.edu (617) 627-4747 Medford
A&S - Graduate School Administrative Offices Darren Knightson techhelp@ase.tufts.edu (617) 627-4747 Medford
A&S - Lilly Music Library LITS Staff tischsystemsoffice@ase.tufts.edu (617) 627-5646
(617) 627-2351
(617) 627-4318
Medford
A&S - Office of Admissions Darren Knightson techhelp@ase.tufts.edu (617) 627-4747 Medford
A&S - Student Services Darren Knightson techhelp@ase.tufts.edu (617) 627-4747 Medford
A&S - Tisch Library
LITS Staff tischsystemsoffice@ase.tufts.edu (617) 627-5646 
(617) 627-2351
(617) 627-4318
Medford
A&S – Linux/Unix Support - All Departments and Schools TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Advancement (Boston) Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Boston
Central - Advancement (Grafton) Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Grafton
Central - Advancement (Medford) Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Medford
Central - Associate Provost, Research (Boston) OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Central - Associate Provost, Research (Medford) TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Audit and Management Advisory Services TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Ballou Hall TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Board of Overseers TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Chaplain's Office TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Community Relations (Boston) TTS Service Desk it@tufts.edu (617) 627-3376 Boston
Central - Digital Collections & Archives TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Environmental Health and Safety Operations IT (OpsIT) OpsIT-Help@tufts.edu (617) 627-3131

Medford, Boston, Grafton 

Central - Finance FIS Desktop Support FIS-Desktop@tufts.edu (617) 627-4352 Medford, Boston, Grafton 
Central - Grants Contracts Administration (Boston) OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Central - Grants Contracts Administration (Medford) TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Human Resources HR IT hr-fsp@tufts.edu (617) 627-2165
(617) 627-2581
Medford, Boston, Grafton 
Central - Institute for Global Research TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Institutional Research TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Mass Campus Compact TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Medical Alumni Relations Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Boston 
Central - Medical Development Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Boston 
Central - Office for Technology and Industry Collaboration (Boston) OIT Service Center OIT@tufts.edu (617) 636-0331 Boston 
Central - Office for Technology and Industry Collaboration (Medford) TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Office of Executive Vice President TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Office of Institutional Diversity TTS Service Desk TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Office of Sustainability TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Office of Trustees TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Office of Vice Provost TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Office of Vice Provost (Boston) OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Central - Operations, Facilities & Dining Operations IT (OpsIT) OpsIT-Help@tufts.edu (617) 627-3131 Medford, Boston, Grafton
Central - Operations, Public Safety Operations IT (OpsIT) OpsIT-Help@tufts.edu (617) 627-3131 Medford, Boston, Grafton
Central - President's Office TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Provost's Office TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - Purchasing FIS Desktop Support FIS-Desktop@tufts.edu (617) 627-4352 Medford, Boston, Grafton
Central - Tufts Fund, 75 Kneeland St. Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Boston
Central - Tufts Institute for the Environment TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Information Technology TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Library Technology TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Relations - Community Relations TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Relations - Office of VP TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Relations - Public Relations (Boston) TTS Service Desk it@tufts.edu (617) 627-3376 Boston
Central - University Relations - Public Relations (Medford) TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Relations - Publications TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Relations - University Counsel TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central - University Relations - Web Communications TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Central – Fares Ctr for East Med Studies TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Day Care Center TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Dental - Administration Dental IT dentalit@tufts.edu

(617) 636-0996

Boston
European Center TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Fletcher – World Peace Foundation TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Fletcher School TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Friedman - Feinstein Famine Center TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Friedman School of Nutrition Science and Policy OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Fundraising - Development Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Medford
Hirsh Health Sciences Library Hirsh Health Sciences Library IT Services hhsl-its@tufts.edu (617) 636-2947 Boston
Human Nutrition Research Center on Aging HNRCA IT HNRCA-ITHelp@tufts.edu (617) 556-3345
(617) 556-3348
Boston
Information Systems - Advancement Advancement Help Desk https://ais.admin.tufts.edu/ (617) 627-4374 Medford
Medical/Sackler - Administration
OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - APUA OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Clinical Faculty/Affiliates Hirsh Health Sciences Library IT Services hhsl-its@tufts.edu (617) 636-2947 Medford
Medical/Sackler - Community Health OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Developmental, Molecular and Chemical Biology OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Educational Affairs OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Integrative Physiology and Pathobiology OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - International Affairs OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Lab Animal Medical OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Masters in Biomedical Sciences Program  OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Medical Continuing Education OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Medical Dean Office OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Medical School Admissions OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Micro/Molecular Biology OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Neuroscience
OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Nutrition Unit OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Office of Information Technology OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Ophthalmology OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Sackler Dean's Office OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Student Advisory & Health Administration OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Students Affairs/ Financial Aid OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
Medical/Sackler - Technology for Learning in the Health Sciences (TLHS/TUSK) Elaine Almeida elaine.almeida@tufts.edu (617) 636-2472 Boston
Operations Budget Operations IT (OpsIT) OpsIT-Help@tufts.edu (617) 627-3131 Medford 
Stockholm Environment Institute TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Tisch College of Citizenship and Public Service TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Tufts Center for the Study of Drug Development OIT Service Center OIT@tufts.edu (617) 636-0331 Boston
University Photographer TTS Service Desk it@tufts.edu (617) 627-3376 Medford
University Professor TTS Service Desk it@tufts.edu (617) 627-3376 Medford
Veterinary School - Faculty, Staff & Student Support Vet ITS Support Center itshelpdesk@tufts.edu (508) 839-8777 Grafton