Get Help


PhoneOn the Phone

For fastest service, call the 24/7 Support Desk at 617-627-3376.


Email iconOnline

Email TTS at or submit a request online.

Use the Technology User Guides for online self-help.


PersonIn Person

The TTS Walk-Up Desk is available for in-person tech support on the Medford, Boston, and Grafton campuses during regular business hours.

Boston-HealthSci Campus

5th Floor Tufts Center for Medical Education, 145 Harrison Avenue, Boston, MA

Monday - Friday: 9 AM to 5 PM

Boston-SMFA Campus

MacLab B211c, 230 Fenway, Boston, MA

Tuesday – Thursday: 8:30 AM to 12 PM

NOTE: SMFA Walk-up office is not staffed when out on a call. Staff can use Boston-HealthSci Walk-up desk or create a ticket with the TTS Service Desk and SMFA support will schedule a time to assist.

Medford Campus

Tisch Library

Monday - Friday: 9 AM to 5 PM

Saturday: CLOSED

Sunday: CLOSED

Grafton Campus

Frank Lowe Library, 3 Library Circle, Grafton, MA

Monday – Friday: 10 AM to 3 PM