On the Phone
For fastest service, call the 24/7 Support Desk at 617-627-3376.
Use the Technology User Guides for online self-help.
The TTS Walk-Up Desk is available for in-person tech support on the Medford, Boston, and Grafton campuses during regular business hours.
5th Floor Tufts Center for Medical Education, 145 Harrison Avenue, Boston, MA
MacLab B211c, 230 Fenway, Boston, MA
Tuesday – Thursday: 8:30 AM to 12 PM
NOTE: SMFA Walk-up office is not staffed when out on a call. Staff can use Boston-HealthSci Walk-up desk or create a ticket with the TTS Service Desk and SMFA support will schedule a time to assist.
Eaton Hall, 5 The Green, Medford, MA
Monday - Thursday: 9 AM to 11 PM
Friday: 9 AM to 6 PM
Saturday: 10 AM to 5 PM
Sunday: 12 noon to 11 PM
Frank Lowe Library, 3 Library Circle, Grafton, MA
Monday – Friday: 10 AM to 3 PM