On the Phone
For fastest service, call the 24/7 Support Desk at 617-627-3376.
Online
Email TTS at it@tufts.edu or submit a request online.
Use the Technology User Guides for online self-help.
In Person
The TTS Walk-Up Desk is available for in-person tech support on the Medford, Boston, and Grafton campuses during regular business hours.
Boston-HealthSci Campus
5th Floor Tufts Center for Medical Education, 145 Harrison Avenue, Boston, MA
Boston-SMFA Campus
MacLab B211c, 230 Fenway, Boston, MA
Tuesday – Thursday: 8:30 AM to 12 PM
NOTE: SMFA Walk-up office is not staffed when out on a call. Staff can use Boston-HealthSci Walk-up desk or create a ticket with the TTS Service Desk and SMFA support will schedule a time to assist.
Medford Campus
Tisch Library
Monday - Friday: 9 AM to 5 PM
Saturday: CLOSED
Sunday: CLOSED
Grafton Campus
Frank Lowe Library, 3 Library Circle, Grafton, MA
Monday – Friday: 10 AM to 3 PM