On the Phone
For fastest service, call the 24/7 Support Desk at 617-627-3376.
Use the Technology User Guides for online self-help.
The TTS Walk-Up Desk is available for in-person tech support on the Medford, Boston, and Grafton campuses during regular business hours.
5th Floor Sackler Building, 145 Harrison Avenue, Boston, MA
MacLab B211c, 230 Fenway, Boston, MA
Tuesday – Thursday: 8:30 AM to 12 PM
NOTE: SMFA Walk-up office is not staffed when out on a call. Staff can use Boston-HealthSci Walk-up desk or create a ticket with the TTS Service Desk and SMFA support will schedule a time to assist.
Eaton Hall, 5 The Green, Medford, MA
Monday - Thursday: 9 AM to 11 PM
Friday: 9 AM to 6 PM
Saturday: 10 AM to 5 PM
Sunday: 12 noon to 11 PM
Frank Lowe Library, 3 Library Circle, Grafton, MA
Monday – Friday: 10 AM to 3 PM