Audio and Virtual Conferencing with Zoom

Security update:

On Friday, 9/18, TTS Communications notified you that beginning September 27, 2020, Zoom will require that all meetings have a Passcode or Waiting Room enabled. We received an update from Zoom this week, that given feedback from their customers, Zoom will delay the requirement until end of November and will NOT be enforcing waiting rooms at all.

What this means to you

  • All NEW and edited Zoom meetings, from 9/14 forward, will have passcodes automatically added. NOTE: If you Edit a Zoom Meeting created before 9/14 (after passcodes were turned on), the meeting will now require a passcode (which will be embedded in the link) and you will need to resend the link to participants. 
  • Meetings held in your personal room will not be affected by this change. Passcodes will not be automatically added to personal room meetings. However, individual users still have the option to set up passcodes and waiting rooms for their own personal rooms, if desired.
  • Waiting rooms will NOT be added to your meetings, unless you choose to do this as part of your meeting settings.

If you encounter any issues using Zoom, please contact the 24/7 TTS Service Desk by calling 617.627.3376 or emailing it@tufts.edu.

What is Zoom?

Zoom is a communication service that allows users to participate in audio and video conferencing, content sharing, and chats. Hosts can also record meetings and share them at a later date.

For the best user experience, including access to the latest security features, it is recommended that you keep your Zoom desktop application up to date and use it to host/join meetings. NOTE: When signing in to the Zoom desktop or mobile applications, you must use the Sign In with SSO (single sign-on) option and your Tufts credentials. For more details, see the sections below on the Zoom desktop and mobile applications.

Zoom login window with single sign-on option

 

Ways to Use Zoom

There are several ways to use Zoom, depending on hardware/software availability and user preference.

For Tufts faculty who plan to use Zoom for distance teaching and learning, please also refer to Education Technology's Teaching with Zoom guide.

To access Zoom through your internet browser, go to https://tufts.zoom.us and log in with your Tufts username (e.g. jjumbo01) and password.

Through the Zoom website, you can:

  • Start/Join meetings

  • Schedule meetings

  • Manage account and meeting settings

  • View and manage recordings
Tufts Zoom Site

 

To download the Zoom desktop application, go to the Zoom Download Center. Click on the Download button under Zoom Client for Meetings.

Through the desktop app, you can:

  • Start/Join meetings

  • Schedule meetings

  • Manage account and meeting setting

  • Participate in individual and group chats

Zoom Desktop App

 

Signing in to the Zoom Desktop Application

Once you have installed the Zoom desktop application, you will need to sign in with your Tufts credentials using the directions below.

  1. Open the Zoom desktop application.
  2. Click Sign In.Sign in button

     

  3. In the Sign In window, click Sign In with SSO (Single Sign-On).Select Single Sign-On
  4. In the company domain field, enter “tufts” so that the entire domain is tufts.zoom.us. Then, click Continue.Entering tufts.zoom.us as domain

     

  5. You will be directed to a Tufts login page. Provide your Tufts username (e.g. jjumbo01) and password. Then click Login. (You will also need to complete DUO two-factor authentication.)Tufts login page
  6. Click Open zoom.us.Selecting Open Zoom
  7. The Zoom desktop interface will open.Zoom Desktop App

Manually Checking for Updates

  1. Open the Zoom desktop application and sign in with your Tufts credentials using the directions above.
  2. Click on your profile icon toward the top right of the Zoom window.
  3. Select Check for Updates.Manually checking for updates to the Zoom desktop application
  4. A window will appear with information about your current version of Zoom. If an update is available, follow the on-screen prompts to do so. 

The Zoom mobile app can be downloaded on your smartphone from the iOS App Store or Google Play.

Through the desktop app, you can:

  • Start/Join meetings
  • Schedule meetings
  • Manage account and meeting settings
  • Participate in individual and group chats
Zoom mobile app

 

Signing in to the Zoom Mobile App

Once you have installed the Zoom mobile application, you will need to sign in with your Tufts credentials using the directions below. (Note: These directions are for the Zoom iOS app. The directions for the Zoom Android app may vary slightly.)

  1. Open the Zoom mobile application.
  2. Click Sign In.Sign in button on Zoom mobile app
  3. Tap the SSO (single sign-on) option.Mobile single sign on option
  4. In the company domain field, enter “tufts” so that the entire domain is tufts.zoom.us. Then, click go.entering tufts.zoom.us as domain
  5. You will be redirected to a Tufts login page. Enter your Tufts username (e.g. jjumbo01) and password. Then, click Login.Tufts login on mobile

     

  6. Click Open.Selecting Open on mobile
  7. The Zoom mobile application will open.

It is possible to call into Zoom meetings over the phone.

 

Calling into a Zoom Meeting

  1. Dial into one of the Zoom call-in numbers. (These can be found in the meeting invitation.)

  2. When prompted, enter the Meeting ID number.

  3. When prompted, enter the meeting password.