Getting My Work Done

Overview

Within Jira, there are several ways to see issues that you are responsible for, report your progress on those issues, and communicate with others about them.

  1. Be sure you are viewing the project. From the Jira homepage, click on the name of the project to view it.Example project name
  2. Select Issues in the left-hand menu.Issues menu button
  3. A page will load where you can view a customizable list of the issues associated with the project. For example, you can:
    • Choose one of the pre-built filters on the left-hand side of the page. The “My Open Issues” filter will show you all issues in this project that have been assigned to you with a status of either “To Do” or “In Progress”.
    • Use the dropdown menus along the top of the page to create your own filter.
    • Use the search field to find a specific issue by name.Searching for issues
  4. If you see an issue you want to learn more about or update, click on it to see a detail view.Opening issue detail view

There are several places to access issues assigned directly to you. The accordion above describes viewing all issues on the issues screen and filtering to what is assigned to you. Here, we’ll walk through using the Default Dashboard and Advanced Search.

Note: You can also watch this 2 minute video “How to see open issues assigned to you.”

Viewing Your Issues via the Default Dashboard

  1. Click on Dashboards in Jira’s top menu and select Default dashboard.Selecting Default dashboard
  2. Your Default Jira dashboard will open. The Default dashboard is configured to show you items in Jira that are relevant to you, including your open issues, issues you’ve recently closed, and your Activity Stream.a default dashboard

Viewing Your Issues via Advanced Issue Search (Filter)

  1. Click Filters in Jira’s top menu. A dropdown menu appear that will include a list of your favorite filters and the ability to either view all filters or create one of your own. To start creating a new filter, click Advanced issue search.Selecting Advanced issue search
  2. The Search page will load. From here, you can do one of the following:
    • Click on one of the pre-built filters on the left to select it. (Note: After you select one of these filters, you can use the dropdown menus along the top of the page to customize it further.)
    • Start from scratch by using the dropdown menus along the top of the page to filter your results.using filters
  1. Find the issue you’d like to update and click on it. Depending on what page you accessed the issue from, a preview panel for the issue may open. Issue fields can be edited right within this preview panel.Opening issue detail panel
  2. To view and edit the complete record for the issue, click on the issue key (e.g. TLDEP-10).issue key
  3. Issue fields will auto-save as you change them. You can close the issue and continue your work once you’re finished.

Note: If you work in DataCom, please see this document on How To Enter Time On A DataCom Project in Jira 

  1. Find the issue you’d like to update and click on it.
  2. Find the “Time tracking” field and click on the progress bar.time tracking field
  3. A window will open where you can record time spent on the issue.
    • Time spent - Enter the time you spent on the issue using the format “2w 4d 6h 45m." (w = weeks, d = days, h = hours, m = minutes).
    • Time remaining – You can leave this blank.
    • Date started – Specify when this work was started. Jira will automatically populate this field for you, but you can change it if necessary
    • Work description – Add notes about the work that was accomplished during that time.time tracking window
  4. When you’re ready, click Save.

Note: After recording time for an issue, you can later edit/delete that time. To do so, open the issue and go to the Timetracker section. The time recording against the issue will be listed, and you can edit/delete as necessary.

Edit and Delete options for tracked time

 

  1. Click on your profile icon in the top right corner of the page and select Personal settings.Personal settings option
  2. Scroll down to the Email notifications for issue activity section. Use the dropdown menu to select whether or not you want Jira to send you email notifications.email notifications dropdown
  3. When “Send me email notifications” is selected, you can use the checkboxes below the dropdown menu to determine when Jira sends you email updates about issue activity.email notification options
  4. When you’re done, click Save changes.

Within an issue, you can leave comments, which other users to see when they open the issue. You can also tag, or mention, a specific user in your comment. That user will get an email notification alerting them of the comment.

  1. Find the issue you’d like to update and click on it. Depending on what page you accessed the issue from, a preview panel for the issue may open. Issue fields can be edited right within this preview panel.Opening issue detail panel
  2. Find the Activity section and click into the Comment box.Comment field
  3. Type your comment. If you want to mention someone, type the @ symbol, start typing their name, and select that user from the dropdown that appears.mentioning someone in a comment
  4. When you’re ready to post the comment, click Save.example of a comment with a mention

Watching an issue will send you an email whenever there is a change in the issue.

  1. Find the issue you’d like to update and click on it. Depending on what page you accessed the issue from, a preview panel for the issue may open. Issue fields can be edited right within this preview panel.Opening issue detail panel
  2. Click the Watch button (watch button) and select Start watching.start watching option
  3. After you’ve started watching an issue, you can remove yourself from the Watch list by clicking on the Watch icon again and selecting Stop watching.stop watching option