Getting Assistance for MathWorks/MATLAB Installation


Assistance for Personal Computers

If you are installing MATLAB on a personally-owned computer and encounter problems, you have two options available to you.

  1. If you're able to do so, bring your computer to one of the university's two walk-in centers during business hours.  The walk-in centers are located in Eaton Lab on the Medford campus, and in the Hirsh Health Sciences Library on the Boston campus.
  2. Otherwise, contact the TTS Service Desk at 617-627-3376.


Assistance for Institutional Computers

If you are working on a Tufts institutional computer, and encounter problems or you do not have administrator access to make changes to your computer (e.g., install new software on it), contact the TTS Service Desk at (617) 627-3376 for assistance.


Contacting MathWorks

You can also contact MathWorks directly for assistance.  Go to their Contact Support page to create a service request.