Submit a Ticket to the TTS Service Desk

If you need to report any technical issues or wish to request support, you must first submit a ticket to the TTS Service Desk.  Contact the Tufts Technology Services (TTS) 24/7 Service Desk by calling 617-627-3376 (for fastest service) or by emailing

Please provide the Service Desk with the following information:

Contact Information

  • Name/Tufts User Name (If you are contacting on behalf of someone else, be sure to include their name as well.)
  • Phone Number
  • Campus
  • Building
  • Room Number


  • Describe the Issue/Concern (Provide as much detail as possible)
  • Include affected software application (if applicable)
  • Include IP addresses/Hostname for printers (if available)

Once you have submitted a ticket you will receive an email with the incident number for your records.