Server Communication and Approval
When creating new servers, TTS collects a primary Service Owner and email contact from the new server customer. For any planned maintenance or changes to services, TTS will communicate via this contact information. If this communication entry changes, the service owner or technical contact must send updated ownership and contact information to firstname.lastname@example.org.
Technical Contact(s) are considered to have the permission of the Service Owner to make requests on behalf of the service. Requests for changes to servers should originate either from the Service Owner or Technical Contact(s).
In the event of an unplanned interruption to a service, TTS will communicate through one of the following communication options:
- Service Owner escalation if identified as required, or for Class I or II services, by default.
- Tufts Infoboard, if service(s) being impacted requires direct customer communication
- Tufts Service Announcements Discussion List (tied to Infoboard postings)