Server Maintenance and Uptime
TTS performs anniversary maintenance on the schedule below and strives to keep activities that would be disruptive to customer's service confined to these stated needs:
- One 4 hour window between December and February
- One 4 hour window between May and July
If your service cannot tolerate the above schedule, please contact uit-ei-ess@tufts.edu to discuss whether high-availability options, such as redundant databases or load-balanced application servers, should be pursued.
Non-anniversary maintenance may be requested, but will fall into the following hours:
| MORNING | USED FOR | DAY(S) |
|---|---|---|
| 6 am - 8 am | Standard or Normal changes with a low risk profile of impact, or where early morning validation is best. | Monday through Friday |
| 6 am - 10 am | Maintenance that has a potential for large impact. | Sunday |
| EVENING | USED FOR | DAY(S) |
| 12 am - 2 am | Maintenance that has a potential for large impact, is usually our last resort for timing. | Thursday |
| 8 pm - 10 pm | Standard or Normal changes with a low risk profile of impact | Monday through Friday |
| BUSINESS HOURS | USED FOR | DAY(S) |
| 6 am - 6 pm | Non-Customer visible servers or changes that do not impact service delivery. | Monday through Friday |
Questions?
For Linux VM: esai-request@tufts.edu For Windows VM: uit-ei-ess@tufts.edu