Change or Reset Your Tufts Password

Tufts accounts are locked after a password has been entered incorrectly 5 times. If you are temporarily locked out of your Tufts account and do not want to reset your password, contact the Service Desk at 617-627-3376.

Passwords can be changed on campus or off campus:

When Changing or Resetting Your Tufts Password:

The following tips will make changing or recovering your password easier and are strongly recommended:

  • If possible, change your Tufts Password while you are on campus and connected to the Tufts network.
  • Change your password while using your primary Tufts computer.  
  • When you have finished changing your password, restart your computer.
  • Have all of your mobile devices (iPhone, Android phone, iPad, tablet, etc.) available.  If these devices are configured to access Tufts email, the Tufts Password will need to be updated in each device's setting. If you change your Tufts Password on your primary computer but do not change it on smart devices, your Tufts account may become locked.

How To Change or Reset Your Tufts Password

The process for changing your password depends on whether you have a Tufts-owned computer and the type of Tufts account you have. When choosing a new password, be sure to conform to the Tufts Complex Password Standards below.

  • If you have a Tufts-Owned Computer (Mac or Windows): You will be changing your password on your Tufts-owned device as well as in TuftsTools. Follow the steps for your computer type below.

  • If you do not have a Tufts-Owned Computer, you will only update your password in TuftsTools. Follow the steps below in the Changing Your Password in TuftsTools instructions.

After you've changed your password, be sure to update your password on any other apps (Outlook, Box, etc.) and devices (secondary computers, smartphones and tablets, etc) that are configured to access your Tufts accounts. Some apps may automatically prompt you to enter your new login credentials. More information is at connecting your Tufts Outlook email to various apps/devices.

Passwords must contain:

  • A minimum of 10 characters and a maximum of 32 characters.
  • Characters from at least three of the following four categories:
    • Uppercase alphabet characters (A-Z)
    • Lowercase alphabet characters (a-z)
    • Base 10 digits (0-9)
    • Non-alphanumeric characters ( !@#$%^&*()-_+=;:´"}{[]|\`~))

Passwords cannot contain:

  • Passwords cannot contain parts of your account name or your full name that exceed two consecutive characters
  • Password history: Your previous 5 passwords are invalid and cannot be re-used

Note: If you have an Apple ID logged in on the computer, changing your password via the steps below will NOT change the password to your Apple ID account!

  1. On your Mac, open System Settings.
  2. Navigate to Users & Groups.
  3. Under where your name is displayed, check if there is a “Mobile” tag.
    • If you DO NOT see the “Mobile” tag, proceed to Step 4.
    • If you DO see the “Mobile” tag, follow the steps on the macOS User Guide for Changing the Login Password on Mac. Once you finish that, you should be all set. Your password should be updated on both your Mac and your Tufts account.
  4. Open Finder.
  5. Select Applications.
  6. Check if you have an application called Jamf Connect.
  7. Navigate to TuftsTools.
  8. Click on “Yes, I know my current Tufts Password.” (Alternatively, if you do not know your current Tufts password, you can select “No” option to set a new password.)
  9. Log in by providing your Tufts credentials and completing the reCAPTCHA.
  10. Enter your NEW password, making sure to follow the Tufts complex password standards.
  11. Click Reset Password.
  12. Close your browser.
  13. Click the Apple icon ( apple icon ) in the top left corner of the screen.
  14. Choose the Log Out option.
  15. Click the Log Out button in the window that appears.
  16. After logging out, you will be brought to a login screen. Enter your Tufts UTLN email in this format: UTLN@tufts.edu (e.g., jjumbo01@tufts.edu)Jamf login screen
  17. Enter the NEW password you created.
  18. Complete DUO two-factor authentication.
  19. When you have completed the login, you will be prompted to sync your new Tufts password with the old local password for the Mac.
  20. Enter your OLD password that you used to use to log in to your Mac and Tufts account before changing it.
  21. Click Sync.
  22. After the sync is complete, your desktop will load. You’re all set!

The procedure for changing your password depends on if you have a Local or Domain account. To figure our which type you have, answer the question below and follow the recommended steps.

Question: Do you use the same username (e.g., jjumbo01) and password to log into your Tufts Windows machine as you do to log into Tufts online services (e.g., Zoom, Box, etc.)?

  • NO – You have a Local account. Contact the TTS Service Desk for help changing your Tufts password. 
    • Phone – 627-627-3376 
    • Email – it@tufts.edu
  • YES – You have a Domain account. Follow the steps in the Changing your Password in TuftsTools section below. Your new password should automatically sync down to your machine.

 

TuftsTools is a self-service tool that allows users to do multiple things, including change their Tufts password.

Note: If you have a Tufts-owned computer with a Local account, TuftsTools will NOT update the login password for that device. See the previous sections for more information.

  1. Navigate to TuftsTools.
  2. Click Change my Tufts Password.
    • If you do know your current Tufts password, select Yes, I know my current Tufts Password and follow the prompts.
    • If you do not know your current Tufts password and are an affiliate, contact the IT Service Desk at 617-627-3376.
    • If you do not know your current Tufts password and are staff, faculty, or student, click No, I don't know my current Tufts Password and follow the prompts. All fields in the presented forms are required.
  3. Once your Tufts password is reset, you should receive a confirmation email at your Tufts address. The new password will be reset for all online Tufts accounts that you have access to.