How to Manage My Settings and Devices

Accessing 2FA Settings and Device Management

  1. Navigate to the 2FA Service Page and click Manage.
  2. Log in with your Tufts username (e.g. jjumbo01) and password.
  3. At the two-factor authentication window, you will be asked to choose a method to verify your identity.Choosing a DUO authentication method

     

  4. The My Settings & Devices screen will open. See the sections below for more information on settings and device management options.2FA Settings page

     

Change the default device you use to verify your identity.  (Note: This will not be available if you only have one device set up.)

  1. Click the drop-down next to "Default Device."
  2. Select a device.
Choosing a default device for 2FA

Use this if you wish to make sure that your device always uses a specific authentication method.  (Note: This will disable the Remember me for 30 days option.)

  1. Click the drop-down next to "When I log in."
  2. Select one of the options available.
Selecting a default authentication method

 

Changes how your device is identified in the DUO 2FA service.

  1. Click Device Options next to the device you want to edit.Accessing device options
  2. Click Change Device Name.Changing a device's name

     

  3. Enter a new name into the name field.
  4. Click Save.

This will re-link your Tufts account to your Duo Mobile app.  Be sure to use a computer separate from the device that has the app installed. (i.e. laptop or desktop computer not your smartphone)

  1. Click Device Options next to the device you want to manage.Accessing device options
  2. Click Reactivate Duo Mobile.Reactivate DUO mobile option
  3. Choose the type of phone you are managing (e.g. iPhone, Android, etc.).
  4. Click Continue. 
  5. Click I have Duo Mobile installed.
  6. A QR code will appear on your computer screen.QR code for reactivating DUO device
  7. Return to your mobile device and open the Duo Mobile application.
  8. Tap Add in the top right corner.Add option in the DUO mobile app
  9. Select Use QR code.Use QR code option
  10. If your phone requests it, tap OK to allow Duo Mobile to have access to your camera. (See Email an Activation Link if you do not wish to allow access to your smartphone's camera.)
  11. Hold your camera up to the QR. Your phone should automatically detect the QR code. 
  12. Name your account "Tufts University" and click Save to complete the setup process.Naming account
  13. Back on your computer, you should see a green checkmark over the QR code. Click Continue to exit the reactivation screen.Exiting the reactivation screen.

     

If a device is no longer needed, you can remove it. (Note: If you only have one device enrolled, you will not see the option to delete.)

  1. Click Device Options.
  2. Click the red trash can.
  3. Click Remove to confirm.
Delete a device