VoiceMail: Faculty & Staff Voicemail Using Cisco Unified Voicemail

The voicemail system at Tufts is Cisco Unity Voicemail, also called just Unity Voicemail.

If you miss a call or are not logged into Jabber on your computer or mobile device, your calls will automatically be routed to voicemail. Voice messages will be sent to your email (as .wav files) and can also be accessed by dialing into voicemail.

  1. If you are using your Tufts Cisco phone, press the Message key. If you are using a different phone, call the Tufts Unity voicemail system at 617-627-6300.
  2. If prompted to "Enter your ID", enter ‘1’ followed by your 10-digit Tufts phone number (example: 1617627xxxx). You will not need to enter your mailbox number if you are calling from your Tufts Cisco phone.
  3. When prompted:
    • Record your name
    • Record a greeting
    • Set up a new 6-digit PIN. (PINs consisting of consecutive number are not permitted.)
  4. AFTER you hear the “You have finished enrollment” message, hang up. Your new greeting and PIN will be saved.

    The voicemail system will lock after three failed login attempts. It will automatically unlock after 30 minutes.

    If you need to reset your PIN, contact it@tufts.edu

    1. If you are using your Tufts Cisco phone, press the Message key. If you are using a different phone, call the Tufts Unity voicemail system at 617-627-6300.
    2. If prompted to "Enter your ID", enter '1' followed by your 10-digit Tufts phone number (example: 1617627xxxx), then press #.
    3. Enter your 6-digit PIN number, then press #. 

    While listening to the Main Menu, press...

    • 1 - Hear new messages
    • 2 - Send a message
    • 3 - Review old messages
    • 4 - Change Setup Options

    While listening to a message, press...

    • 1 - Restart message
    • 2 - Save
    • 3 - Delete
    • 4 - Slow playback
    • 6 - Fast playback
    • 7 - Rewind message
    • 8 - Pause/Resume
    • 9 - Fast-forward
    • # - Fast-forward to end
    • * - Return to Main Menu

    After listening to a message, press...

    • 1 - Replay message
    • 2 - Save
    • 3 - Delete
    • 5 - Forward message
    • 6 - Save as new
    • 7 - Rewind
    • 9 - Play message properties
    • * - Return to Main Menu

    While in the voicemail Main Menu, press 4 to access the Setup Options Menu.

    Managing Greetings - In the Setup Options Menu, press...

    • 1 > 1 - Re-record current greeting
    • 1 > 2 - Turn alternate greeting on/off
    • 1 > 3 - Edit greetings
    • 1 > 3 > 1 - Edit standard greeting
    • 1 > 3 > 3 - Edit alternate greeting
    • * - Exit

    Managing Preferences - In the Setup Options Menu, press...

    • 3 > 1 - Change PIN
    • 3 > 2 - Change recorded name
    • 3 > 3 - Directory listing
    • * - Exit