Calls

OFF CAMPUS? Use of Tufts phone services via Webex requires Tufts VPN.

When logged into Webex on computers and mobile devices, you can make and receive phone calls through your Tufts telephone number. If someone calls you, a notification will appear on the screen and you can Answer or Decline the call. You can also place outbound calls as needed from the Webex app.

Incoming call notification

Participation in calls will happen through a calling window similar to the one pictured below. Through here, you can manage audio, video, advanced calling options, and more.

calling window

 

1 - Smart audio noise cancelling

2 - Full screen

3 - Call management toolbar

  1. Select Contacts in the lefthand menu.
  2. Move your mouse over a contact and select Audio or Video call.
audio and video calling options from contacts

 

Reminder: For international calls, dial 0-1-1, then the number!

  1. Select Dialpad in the lefthand menu.
  2. Enter the number, then select Audio or Video call.
the dialpad

 

  1. Click into the Search field.
  2. Search for a member of the Tufts community or enter a phone number.
  3. When you’re ready, click the appropriate button for Audio or Video call.
calling from the search feature

 

During a call, clicking on the Options button opens a menu with actions you can take to manage your call.

advanced call management menu

 

Not being notified by Webex about incoming calls to your Tufts number? Check the following:

  • Are you logged into Webex?
  • Is your Webex application connected to the phone service?
  • Is your current Webex status muting notifications? For example, are you on Do Not Disturb? Quiet hours?
  • Are your Webex settings configured to notify you of incoming calls?
  • Are your device's settings (on your computer or mobile device) configured to allow notifications from Webex?

Please refer to the Self Care Portal page.