IT Notices

Aug 18, 15:27 EDT
Resolved - The SIS issue has been resolved.

Aug 18, 15:20 EDT
Investigating - Tufts is currently experiencing intermittent issues with SIS. TTS is aware of the issue and is investigating. This page will be updated once we have more information.


Aug 15, 09:55 EDT
Update - We are investigating reports of slow login to virtual desktops. The remote applications available via vdi.it.tufts.edu are not affected. We will post more information by 10am, or earlier.

Aug 15, 09:21 EDT
Investigating - Tufts is experiencing intermittent problems with the Virtual Desktop Environment (VDI). TTS is aware of the issue and is looking into it. This page will be updated as more information becomes available.

Thank you.
TTS


Aug 2, 13:32 EDT
Investigating - Testing Status.io functionality


Jul 23, 08:02 EDT
Resolved - This incident has been resolved.

Jul 21, 12:57 EDT
Monitoring - Wi-Fi (wireless) service will be periodically unavailable early Sunday morning between the hours of 5am-7am. Should you experience any issues with Wi-Fi after 7am, please contact the TTS Service Desk: phone - (617) 627-3376 or email - it@tufts.edu


Jul 20, 10:27 EDT
Resolved - The wireless and wired network issue being reported on the Boston Health Sciences Campus has been resolved as of 10:15AM. Please contact TTS Service Desk (617-627-3376) if you are still experiencing any issues.

Jul 20, 09:53 EDT
Update - The intermittent wireless issues impacting some floors and some buildings on the Boston Health Sciences Campus has been resolved. We will continue to investigate some reports of wired network issues being reported on the Boston Health Sciences Campus. Next update at 10:30AM.

Jul 20, 09:08 EDT
Investigating - Unplanned Network Service Disruption: Boston Health Sciences Campus: Thursday, July 20th, 2017 - 8:30am
We are aware of intermittent network issues on the Boston Campus. We are investigating and next update by 9:15am


Jun 30, 10:57 EDT
Resolved - The VoIP issue was resolved on 6/29. Calls should now be routed properly to the service desk at (617) 627 - 3376.

Jun 29, 18:39 EDT
Update - The VoIP issue has been resolved. Calls should now be routed properly to the service desk at (617) 627 - 3376.

Jun 29, 13:17 EDT
Identified - TTS is aware of an isolated call forwarding issue impacting some Tufts colleagues when trying to reach the Service Desk at: (617) 627 - 3376.

Jun 29, 10:44 EDT
Investigating - TTS is aware of an isolated call forwarding issue impacting some Tufts colleagues when trying to reach the Service Desk at: (617) 627 - 3376.

This issue is limited to our VoIP users and the experience is either a fast busy or a message stating that the number you are trying to reach is not in-service.

We will post further updates at: status.it.tufts.edu

Calling scenarios and impacts:

— a cell phone call to the Service Desk will reach the Service Desk

— an AVAYA phone call to the Service Desk will reach the Service Desk

— a phone call from CISCO/CUCM/VoIP (physical phone or Cisco Jabber) will NOT reach the Service Desk

Our apologies for any inconvenience and thanks for your patience while we work to isolate the issue and resolve it.


Jun 29, 08:58 EDT
Resolved - Tufts.edu - RESOLVED

Jun 29, 08:45 EDT
Monitoring - Tufts.edu home page is now available on-premise and the web content will be updated shortly.
Vendor Status page: https://status.pantheon.io/#

Jun 29, 08:20 EDT
Investigating - TTS is currently aware that the Tufts Home page is unavailable at this time and the provider is working to resolve this issue. More information is available here: https://status.pantheon.io/


Jun 12, 13:03 EDT
Resolved - This issue with exchange.tufts.edu has been resolved.

Jun 9, 21:31 EDT
Monitoring - Monitoring - With additional changes the situation has been stabilized.
TTS will continue monitoring throughout the weekend and will update again on Monday.

Jun 9, 10:09 EDT
Update - We continue to monitor the situation but issue seems to have improved.
If you have any issues with exchange.tufts.edu, please contact the Service Desk at 617-627-3376 or email at it@tufts.edu

Jun 9, 09:05 EDT
Update - Status: We continue to investigate.
The issue remains with our exchange.tufts.edu environment (apple mail, outlook, webmail and other clients). Should you be experiencing an issue, please try again. Office 365 is not experiencing any issues.

Jun 9, 08:18 EDT
Investigating - Issue began at: 6:45 AM on June 9th
Status: There are reports of intermittent issues with slowness and errors accessing exchange.tufts.edu and Tufts email via email clients.
TTS is currently investigating and will provide an update by 9:00 AM.

Users who use Office 365 and access their mail at outlook.com/tufts.edu or login.microsoftonline.com are not affected.


Jun 2, 13:42 EDT
Resolved - The network issues at the SMFA have been resolved by Comcast.

Jun 2, 11:29 EDT
Identified - The network provider for SMFA (Comcast) is experiencing broad issues in the Boston area and is working on a solution. Comcast is working to restore service. We will post another update once the situation is resolved.

Jun 2, 11:08 EDT
Investigating - Issue began at: 10:30 AM on Friday, June 2nd
Affected locations: SMFA campus (230 Fenway & 160 St. Alphonsus Street)
Status: TTS is currently investigating and is reaching out to the network provider for additional information


May 25, 12:33 EDT
Resolved - As of 10:45AM all wired network disruptions have been resolved. The Service Desk is communicating with all affected parties to confirm success.

May 25, 10:47 EDT
Identified - Issue began at: 8:26 AM
Affected users: Multiple buildings on the Medford campus

Status: Network Services is aware of the issue and is actively restoring service. They have confirmed that some locations are already back up and functional.

NOTE: Wireless network is not affected


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