IT Notices

THIS IS A SCHEDULED EVENT Jul 22, 06:00 - 10:00 EDT

Jul 18, 07:00 EDT
Scheduled - The Faculty Information System (Elements) will be unavailable due to an application upgrade on Sunday, July 22 from 6:00AM - 10:00AM. Please contact elements-support@tufts.edu with any questions.


Jul 16, 12:15 EDT
Resolved - The issues with WebEx have been resolved. If you have any questions or issues regarding WebEx, please reach out to the Service Desk at 617-627-3376 or it@tufts.edu

Jul 16, 12:14 EDT
Update - We are continuing to investigate this issue.

Jul 16, 11:56 EDT
Investigating - TTS has received reports of intermittent issues joining WebEx meetings and with the tufts.webex.com website being slow. Cisco WebEx engineers are investigating the issue and should have it resolved shortly. We will provide an update as soon as the issue is fixed.

If you encounter the same problem as described above, please try reloading the site again.


THIS IS A SCHEDULED EVENT Jun 28, 22:00 EDT  -  Jul 1, 17:00 EDT

Jun 28, 10:45 EDT
Scheduled - The axiUm system will be UNAVAILABLE from (6/28 - 10PM through 7/1 - 5PM) due to a large data migration.

The Dentrix system will be available in a ‘read only’ state beginning 6/28.

Thanks,
Tufts Technology Services (TTS)
Call: 617-627-3376
Email: it@tufts.edu


Jun 23, 10:19 EDT
Investigating - 230 Fenway & 160 St. Alphonsus, 1025 & 1047 Beacon St. (SMFA) campus and Posner Hall are all experiencing a power outage at this time. TTS has been informed that the local power company have crews in the area working to resolve this issue. In the meantime these locations will NOT have access to WiFi and wired services until power has been returned.

Thanks,
TTS
Call: 617-627-3376
Email: it@tufts.edu


Jun 4, 16:37 EDT
Identified - ILLiad (Tufts Libraries Interlibrary loan system) will be unavailable from Wednesday, June 6 at 5:00 PM through Thursday, June 7 at 3:00 PM due to a scheduled system migration.


Jun 2, 10:38 EDT
Resolved - TTS is posting this as informational message regarding email delivery.

Between 11 PM on Friday, June 1st and 7am, Saturday, June 2nd, there was an issue with some emails received from external senders (outside Tufts email services). The messages were impacted primarily bulk messages (newsletters, proofpoint digests, etc.) and any of the impacted senders were notified of the issue via a bounced email message. Since an error message was sent to the sender, any non-solicitation type of email would likely be resent by the sender.

Should any questions or concerns remain, please contact the Service Desk at it@tufts.edu for additional assistance.


THIS IS A SCHEDULED EVENT Jun 2, 06:00 - 22:00 EDT

Jun 1, 15:53 EDT
Scheduled - SIS (Student Information System) will be unavailable from 6:00 AM - 10:00 PM Saturday, June. 2nd, due to scheduled system maintenance.

Thanks,
Tufts Technology Services (TTS)
Call: 617-627-3376
Email: it@tufts.edu


May 24, 14:04 EDT
Investigating - The EmpowerTime service is down. TTS is aware of the problem and is working on restoring it to service


May 23, 15:46 EDT
Investigating - TTS is currently investigating an issue with WebEx audio teleconferencing. The call in and call back audio options are currently unavailable. If you have a WebEx meeting scheduled, you can use use computer audio with your computer microphone, or call a participant directly. TTS is working with the vendor on a resolution and will provide an update as soon as more information is available.


May 12, 09:49 EDT
Identified - TTS is aware that a single website, grants.viceprovost.tufts.edu is offline. ALL other websites remain available. We are currently working to return service and the next update will be when the issue is resolved. If any sensitive questions/concerns please feel free to contact us directly.

Thanks,
TTS
Call: 617-627-3376
Email: it@tufts.edu


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