IT Notices

Sep 15, 07:55 EDT
Investigating - The HPC Cluster is offline. Tufts Technology Services is aware that the HPC Cluster is unavailable and we are working with the vendor to restore service. Next update will be around 9am. Any time sensitive questions / concerns, please contact the Service Desk via email: or phone: (617) 627 - 3376

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Sep 8, 17:04 EDT
Investigating - TTS is aware of an issue with the HPC cluster. TTS is investigating this issue and updates will be provided when updated information is available.


Sep 5, 14:22 EDT
Investigating - TTS is aware that "new" guest registrations are timing out. We are working to resolve and expect resolution within an hour. Friendly reminder: Tufts colleagues should be using Tufts_Secure and there is ample capacity to serve our Community.


Aug 31, 09:21 EDT
Investigating - There are currently audio issues with external incoming telephone calls to numbers that go through Menu Trees. When external callers press options off of menu trees they are unable to speak to the telephone that they are connected to.

Internal calls to menu trees are functioning normally. Calls from external numbers to telephones that do not go through menu trees are also functioning normally. Outbound calling is not affected.

Telecommunications is actively working to resolve this issue. If your department is affected, please email teldata@tufts.edu and Telecommunications can work with you to determine if the menu can be bypassed while the issue is being resolved.


Aug 28, 07:45 EDT
Investigating - TTS is aware of an intermittent issue with Cisco Jabber chat. While the application/service is available for chat and phone, some users are reporting problems with seeing messages and showing an accurate 'presence' setting. TTS will continue its analysis and post another update within the hour.


Aug 18, 15:27 EDT
Resolved - The SIS issue has been resolved.

Aug 18, 15:20 EDT
Investigating - Tufts is currently experiencing intermittent issues with SIS. TTS is aware of the issue and is investigating. This page will be updated once we have more information.


Aug 15, 09:55 EDT
Update - We are investigating reports of slow login to virtual desktops. The remote applications available via vdi.it.tufts.edu are not affected. We will post more information by 10am, or earlier.

Aug 15, 09:21 EDT
Investigating - Tufts is experiencing intermittent problems with the Virtual Desktop Environment (VDI). TTS is aware of the issue and is looking into it. This page will be updated as more information becomes available.

Thank you.
TTS


Aug 2, 13:32 EDT
Investigating - Testing Status.io functionality


Jul 23, 08:02 EDT
Resolved - This incident has been resolved.

Jul 21, 12:57 EDT
Monitoring - Wi-Fi (wireless) service will be periodically unavailable early Sunday morning between the hours of 5am-7am. Should you experience any issues with Wi-Fi after 7am, please contact the TTS Service Desk: phone - (617) 627-3376 or email - it@tufts.edu


Jul 20, 10:27 EDT
Resolved - The wireless and wired network issue being reported on the Boston Health Sciences Campus has been resolved as of 10:15AM. Please contact TTS Service Desk (617-627-3376) if you are still experiencing any issues.

Jul 20, 09:53 EDT
Update - The intermittent wireless issues impacting some floors and some buildings on the Boston Health Sciences Campus has been resolved. We will continue to investigate some reports of wired network issues being reported on the Boston Health Sciences Campus. Next update at 10:30AM.

Jul 20, 09:08 EDT
Investigating - Unplanned Network Service Disruption: Boston Health Sciences Campus: Thursday, July 20th, 2017 - 8:30am
We are aware of intermittent network issues on the Boston Campus. We are investigating and next update by 9:15am


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