Desktop Video Conferencing (Jabber Video)

Service Information

Description: 
Desktop video conferencing allows individuals at multiple locations to interact or share applications via simultaneous video and audio transmissions.

Available To:

Affiliation: 
Faculty
Researcher
Staff
School/Division: 
Arts & Sciences
Central Administration
Engineering
Fletcher
Friedman School of Nutrition, Science and Policy
Sackler School of Graduate Biomedical Sciences
Tufts Cummings School of Veterinary Medicine
Tufts School of Dental Medicine
Tufts School of Medicine
Benefits and Features: 

Jabber Desktop Video Conferencing provides enhanced collaboration between you and others at Tufts, as well as with those outside of the Tufts community.

Features include:

  • Enjoy the benefits of face-to-face interaction
  • Share applications, documents, plans or presentations
  • Conduct a video conference with another individual
  • Run ad-hoc or scheduled video conferences for more than 3 individuals.
Requirements: 
  • You must have Jabber version 4.1 or greater installed on your computer (current recommended version is 4.5)
  • You must request Cisco Jabber Video activation from the TTS Customer Support Center via email at it@tufts.edu or by calling 617-627-3376. Once activated, your Tufts Username and Tufts Password are your login credentials.
Get Started: 

To check and see if you already have Jabber Video installed, complete the following steps:

  1. If using Windows, select Start > Programs and look for Cisco - Cisco TelePresence Jabber or Cisco Jabber Video for TelePresence (dependant on the version).
    If using a MAC, go to the application folder and open the Cisco Jabber application.
  2. If Cisco is not available from your Programs menu on Windows or from your Applications folder on your MAC, request access and installation using the support contact information under the Need Help section to the right.
  3.  If you already have the Jabbber application installed and can't log on contact your local support organization.

To determine your version:

Windows Users:

  1. Click the Tools icon. The Settings dialog window will open.
  2. Click to view the About settings. The About settings will be displayed.
  3. Check to see if you are running version 4.5. 
    If you are running an earlier version, request an upgrade to version 4.5 from your local support organization or select campus or school-specific support in the Contact section below.

Mac Users:

  1. From Applications, open Cisco Jabber Video.
  2. After Jabber opens, select Jabber Video from the Status Bar. Select About Jabber Video.
  3. Check to see if you are running version 4.5.
    If you are running an earlier version, request an upgrade to version 4.5 from your local support organization or select campus or school-specific support in the Contact section below.

How-To Help

Cisco TelePresence Jabber Tip Sheet (Windows)
Cisco TelePresence Jabber – Tip Sheet (Mac)
Cisco TelePresence Jabber for iPad Tip Sheet

Contact: 

Email: Boston Jabber Support
Phone: 617-636-0931


Email: Grafton Jabber Support
Phone: 508-839-8777


Email: Medford Jabber Support
Phone: 617-627-3376


Email: A&S, Fletcher, and Engineering Jabber Support
Phone: 617-627-5898