Remote Assistance

If you feel you could benefit from a remote assistance session, but do not have a session key, call the Support Center at 617-627-3376 to discuss your computer issues. An IT Support Specialist will be able to assess the best course of action for your needs.

Before initiating a session

Close or hide sensitive information, such as spreadsheets with confidential information, emails, and business applications, that may be open on your computer.

Initiating a Session

Remote Assistance is integrated with the TechConnect service request ticket system. All sessions are initiated by a Support Specialist from within a TechConnect ticket. The Support Specialist will verbally provide a 7-digit Session Key or send an email with temporary connection information that will expire in ten minutes. Sessions are authorized only by you upon entering the Session Key, not by the Support Specialist.

Start your remote session

Enter the session key you received from a Tufts IT Support Specialist in the Session Key window below and click Submit.

First time using remote assistance?

What is remote assistance?

Remote assistance allows an IT Support Specialist to connect to your computer to solve your problem without being physically present. A remote session can only be initiated and authorized by you, not by the Support Specialist.

Ending a session

When the IT Support Specialist ends the remote session, the software that enabled the connection will automatically uninstall itself.

Contact

For questions about Remote Assistance, send an email to remoteassistance@elists.tufts.edu.