Repeatable processes should be automated whenever appropriate.


  • Increases efficiency by leveraging the reuse of existing resources.
  • Elimination of manual tasks can increase productivity, reduce variances and help improve overall quality.
  • Reduces operational and associated resource costs.


  • Enterprise level processes should be automated end-to-end including cross-system dependencies whenever there is value in doing so.
  • Services should be validated using automated tools wherever possible.
  • Processes should be designed to be flexible and optimized to support automation as a goal.
  • Conduct scheduled reviews of automated processes with continuous improvement in mind.