If you have questions or concerns about any of the services we provide or need to consult with us with securing information, please contact us directly. You can also call 617-627-3376, email it@tufts.edu, or contact your Information Steward.
When to Use |
Description |
Hours |
Phone/Email |
---|---|---|---|
For questions or requests from within Tufts: | Email; Sent to InfoSec ticket queue | Any time of day or night, response may lag outside of business hours | Information_Security@tufts.edu |
External reporting of incidents to Information Security: | Email; Sent to InfoSec ticket queue | Any time day or night, response may lag outside of business hours | abuse@tufts.edu or security@tufts.edu |
For FYIs or facilitating an ongoing discussion with the group: | InfoSec team email distribution list | Any time of day or night, response may lag outside business hours | IS_team@tufts.edu |
Notify Information Security staff in the event of a suspected security incident or breach: | 24/7 Phone/Email, Sent to InfoSec ticket queue | Any time of day or night |
Follow Reporting Information Security Incident procedures (617) 627-3376 or it@tufts.edu; if URGENT, call and ask service desk for immediate escalation to Information Security |
For sensitive issues via phone: | Department phone, rings on all desktops | Answered when on premises, weekdays 9:00 a.m. to 5:00 p.m. | (617) 627-6070 |