Q: My password has expired or I'd like to change my Tufts Password now.
Is there an easy way to fix that?
A: Yes. Tufts Tools provides a safe and convenient way (7x24x365) from anywhere in the world with Internet access to change your Tufts Password. Do it from a trusted computer.
Q: I think someone else may have access to my password, but has not used it yet. What should I do?
A: If you believe your password is compromised, you should change it immediately using Tufts Tools and contact Tufts Technology Services, telling them of the incident.
Q: How do I get a Tufts Username and Tufts Password?
A: All new students, faculty, staff, and affiliates are provided with a Tufts Username and Tufts Password when their Dean, Registrar, or Department manager requests it.
Q: After I changed my Tufts Password, I couldn't access email on my mobile phone or browser anymore. Can you help me understand why this has happened?
A: The Tufts Password provides authentication for most systems at Tufts. When you change it, all systems that use it (such as email) synchronize within a few minutes. If you've saved an old password in a browser or mobile device, you'll need to update those as soon as possible to avoid being locked out by your old, saved password. The lockout only lasts for 30 minutes; turning off a mobile device until you get support can help.
Q: Is it OK to give out my password? What if my boss asks me for it?
A: No. The Tufts Password is for you alone; it should never be written down, shared, e-mailed to others etc. as you may be liable for what others do. If a manager or co-worker asks you for your password, politely refer them here to this section.
Q: Passwords are hard to remember. Can I use things really easy to remember?
A: It’s probably not a good idea. Using familiar names, birthdays or anniversaries makes your Tufts Password easier to guess for friends, family, and criminals.
Q: How do I know if an application is using The Tufts Username and Tufts Password?
A: Often, services that use The Tufts Username and Tufts Password display a distinctive logo. You can also ask Tufts Client Support or your local Support Provider.
Q: What about legacy systems that don’t use The Tufts Username and Tufts Password?
A: Old SIS, PeopleSoft, Kenexa, and a few other systems do not use the Tufts Username and Tufts Password and sometimes must use unique usernames and/or passwords. Others have just not signed up yet for the centrally provided service. You can ask the school or department that provides the legacy service when they will be able to let you use The Tufts Username and Tufts Password.
Q: I have another question that isn’t listed here. Where can I go to get help?
A:If you have questions, please contact Tufts Technology Services: