Careers in IT
“I have dreamt about a career in higher education and the sciences since I was in high school. I loved the thought of being involved with the energy and passion for continued learning and research. I discovered the opportunity at Tufts while I was at Iron Mountain, and I learned that I could bring my years of security and operational process experience to a top-notch university.”
- Lorna Koppel, TTS Director, Information Security
The Director of Enterprise Operations and Support
The Director of Enterprise Operations and Support will provide strategic leadership for the ongoing operation and support of a portfolio of applications and services broadly supporting the overall University, and clinical services at Tufts Dental and Veterinary schools. S/he will oversee the provisioning of sustainable and effective client support services for the entire TTS service catalog, ensuring that Tufts’ 10,000+ faculty, staff and students have appropriate support to make the best use of technology. The Director will lead the development of a service-oriented and client-centric culture through maintaining a keen focus on building client relationships, enhancing knowledge-centered support, developing talent, ensuring ownership and accountability, and adopting best-practice processes and systems to achieve operational excellence. Tufts is currently in the process of centralizing the overall support and operations at our Dental and Veterinary schools, and charting the course for our on-premise services to hybrid or cloud (whichever ensures premier service for our Community). The ideal candidate will work in a dynamic matrixed organization, across Tufts four campuses in Medford, Boston and Grafton, to actively engage with their respective communities and lead the development of a comprehensive set of IT services to support their teaching, learning and research missions. This is a critical role in the organization and will be central to collaborating closely with other TTS directorates to design, enhance, implement, transition, and support IT services throughout their entire lifecycle. In addition to the technology aspect of this position, this is an opportunity for the right candidate to help Tufts re-envision its infrastructure and transform how we deliver and support applications and services for our community, and to fully integrate the IT operations of our Dental and Veterinary schools with the broader University.
If you, or a qualified candidate whom you know, are interested in learning more about a position, please contact the hiring manager for additional details.
Tufts University is a leader in American higher education. Tufts is known for its academic blend of research and liberal arts, with three main campuses, including a medical school, dental school, and veterinary school. These practices create a unique combination that attracts faculty, staff and students who thrive in an environment of curiosity, creativity and engagement. Tufts recognizes the importance of technology in order to achieve institutional success. Tufts Technology Services, an internal organization, is focused on improving access to information about Tufts’ educational, research and impact activities.
Why Tufts Technology Services (TTS)?
Are you ready to make the best move of your life? Come join our collaborative, flexible work environment where leadership is valued at all levels of the organization and there are many opportunities to work with leading technologies and learn new things.
Viewing technology in the context of work, scholarship and campus life, TTS is a university-wide service organization committed to delivering technology services that support Tufts’ mission of teaching, learning, research, and service. Understanding that IT enables innovation, TTS prioritizes holistic, human-centered design strategies to create timely and intuitive services, applications and tools that differentiate the Tufts experience.
Across our diverse and creative teams, we engage and focus our collective talent to strengthen Tufts’ strategic IT capabilities. To keep pace with our community’s emerging needs, we continue to evolve our competencies across four main families of practice, including Planning and Design, Service Delivery and Operations, Data Strategy, and Academic Technology.
Thinking and acting strategically with technology occurs through strong partnerships and an engaged community. Additionally, for technologies to take on integral meaning to our work, we also need reliable and consistent support in using them. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community and to enable the broadest possible access.
Be sure to return to Careers in IT page to stay up to date on the latest recruitment activities and featured job opportunities.
All Open Positions in TTS (last updated 2/21/18)
- Senior Bioinformatics Specialist
- Studio Manager, Metals
- Director of Enterprise Operations and Support
- Senior Systems Administrator
- Data Analytics Analyst
- Senior Software Engineer
Check out all of our IT jobs on the Careers at Tufts website. Select Search by organization, Central Administration, and choose Tufts Technology Services.