Tufts Technology Services (TTS) offers both online and in-person technology help.
24/7 TTS Support Desk: Faculty and staff are encouraged to call the 24/7 Support Desk at 617-627-3376 to resolve support issues or make an appointment with a Desktop Support technician.
The Tufts Technology Services Walk-Up Desks are available for in-person tech support to students, faculty, and staff on all campuses.
Available services include:
- Network connectivity troubleshooting, including room calls
- Over-the-phone troubleshooting for basic computer questions or problems
- Walk-in service available for laptops
- Virus checks and removals
- Data backup
- Setup for the wireless network at Tufts
Eaton Hall, 5 The Green, Medford, MA
Monday - Thursday: 9:00 AM to 11:00 PM
Friday: 9:00 AM to 8:00 PM
Saturday: 10:00 AM to 5:00 PM
Sunday: 12:00 PM (noon) to 11:00 PM
TTS offers repair service. Students may drop off and pick up machines Monday through Friday between the hours of 9:00AM and 5:00PM. Loaners are available free of charge to students that have computers in for repair at the Eaton Hall repair center.
Boston-Health Sciences Campus
5th Floor Tufts Center for Medical Education, 145 Harrison Avenue, Boston
Monday – Friday: 9:00 AM to 5:00 PM
Frank Lowe Library | 3 Library Circle | Grafton, MA
Monday - Friday: 10:00 AM to 3:00 PM
MacLab B211c | 230 The Fenway | Boston, MA
Tuesday – Thursday: 8:30 AM to 12 PM
The SMFA Walk-up office is not staffed when out on a call. You can use Boston-HealthSci Walk-up desk or create a ticket with the TTS Service Desk and SMFA support will schedule a time to assist.