Walk-up Support Locations

Tufts Technology Services (TTS) offers both online and in-person technology help.

24/7 TTS Support Desk: Faculty and staff are encouraged to call the 24/7 Support Desk at 617-627-3376 to resolve support issues or make an appointment with a Desktop Support technician.

The Tufts Technology Services Walk-Up Desks are available for in-person tech support to students, faculty, and staff on all campuses.

Available services include:

  • Network connectivity troubleshooting, including room calls
  • Over-the-phone troubleshooting for basic computer questions or problems
  • Walk-in service available for laptops
  • Virus checks and removals
  • Data backup
  • Setup for the wireless network at Tufts

Medford Campus

Walk-Up Help & Repair Center, Tisch Library, 35 Professors Row, Medford, MA

NOTE: Repair Center closed until September 8, 2022.

Hours

Monday - Thursday: 9:00 AM to 11:00 PM
Friday: 9:00 AM to 8:00 PM
Saturday: 11:00 AM to 7:00 PM
Sunday: 12:00 PM (noon) to 11:00 PM
Walk-up Desk Hours

(NOTE: Summer and Holiday hours may vary.)

TTS offers repair service. Students may drop off and pick up machines Monday through Friday between the hours of 9:00AM and 5:00PM. Loaners are available free of charge to students that have computers in for repair at the repair center.

Boston-Health Sciences Campus

5th Floor Tufts Center for Medical Education, 145 Harrison Avenue, Boston 

Hours

Monday – Friday: 9:00 AM to 5:00 PM

Grafton Campus

3 Library Circle, Grafton, MA 

Hours

Monday – Friday: 9:00 AM to 5:00 PM

Boston-SMFA Campus

230 The Fenway, Boston, MA

Hours

Walk-up Desk available on Medford Campus at Tisch Library, see hours above.